Privacy Policy

The privacy and security of your information are of utmost importance to us. This Privacy Policy governs the collection, use, and protection of your information by Elk Mountain Lodge (referred to as “the Lodge”), including its parents, subsidiaries, and affiliates, throughout its business operations. By accessing and using our website (the “Site”) and services, you consent to the practices outlined in this policy.

Information Collection:

  • Information You Provide: When using the Site or availing our services, you may provide personally identifiable information such as your name, email address, contact details, nationality, and payment card information. This may occur during activities like making reservations or staying at the Lodge.
  • Information We Collect Automatically: We collect certain information automatically when you browse the Site or use our mobile applications. This includes your IP address, device characteristics, browsing behavior, and other relevant data. We may also use technologies like cookies for site functionality and to enhance your experience.

Information Usage:

  • Reservation Fulfillment: The information collected is primarily used to fulfill your lodge reservations. This includes sending pre-stay and post-stay communications, as well as satisfaction surveys.
  • Marketing Communications: With your consent or as permitted by law, we may send you marketing communications for relevant products and services. This may involve displaying targeted advertisements on our websites or third-party platforms.
  • Analytics and Improvement: We utilize collected data for aggregated trend analysis, statistical purposes, and to improve our products and services.

Information Sharing:

  • With Third Parties: We may share your information with third-party service providers to facilitate our business operations and improve services. This includes data analytics, market research, and marketing campaigns. Any sharing will comply with our privacy standards.
  • Legal Obligations: We may disclose your information when required by law or to protect the safety of guests, employees, or lodge property.

Data Transfer:

Your information may be transferred to affiliated lodges worldwide to facilitate services. We ensure such transfers comply with data protection regulations.

Location Information:

We may collect location information to provide personalized services, such as customized offers and promotions, through our websites and mobile applications.

Security Measures:

We employ technical, physical, and organizational security measures to protect your information from unauthorized access, disclosure, or loss.

Managing Preferences:

You have the right to control the information you provide to us and how we communicate with you. You can update your information or preferences through the Site or by contacting customer service.

Changes to Policy:

We reserve the right to modify this Privacy Policy to comply with regulations or business needs. Any changes will be communicated through the Site or other appropriate channels.

Special Information for California Consumers:

California residents may request information regarding the disclosure of their personally identifiable information to third parties for direct marketing purposes.

Links to Third-Party Sites:

Our websites and applications may contain links to third-party sites. We encourage you to review their privacy policies as they may differ from ours.

Children’s Privacy:

Our websites are not intended for children under 18, and we do not knowingly collect personal information from minors. Any campaigns or programs targeting children will be governed by specific terms and conditions.

For any inquiries or requests regarding this Privacy Policy, please contact us through the methods provided on the Site.