Planned improvements on the “hill”

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If there’s one thing we’ve become accustomed to it’s few lift lines and the ease of access to the slopes.  Recently with the acquisition, a bottleneck has created a messy and sometimes unpleasant guest experience… But Vail Resorts is aware and planning to do something about it – yay!  Read their statement below.

In the meantime, before the new systems are in place, we suggest trying to get to the hill the evening before you plan to ski to pick up your lift tickets… that is if you don’t buy them 7 days in advance or re-load your Epic pass online.

Lift Ticket Pickup Tips:

  • Buy in advance to get the lowest price guarantee 
  • Purchase 7+days in advance for the biggest savings
    • If you’re not re-loading your Epic Pass your tickets can be mailed to you
      • 14 days advance purchase is required for International guests if you want your lifts mailed
  • Skip the ticket window when you reload the EpicDay online
  • Direct-To-Lift access is an option to automatically load a 1-day ticket to your pass/card when you first get scanned at the lift at any of our resorts. The charges are made to your on-file credit card.
    • For your convenience, you can add this feature online alongside our Resort Charge option, or stop by the ticket window upon arrival.

Improvements to direct-to-lift access across Vail Resorts’ 17 North American mountain resorts
Vail Resorts plans to increase express lift ticket fulfillment capacity by 40 percent through new handheld, mobile technology at its 17 North American resorts to allow skiers and snowboarders who purchased tickets in advance to bypass the ticket window altogether, and obtain their RF-enabled lift ticket from roving ticket agents at base area lifts. Guests will then be able to move directly into the primary lift line to begin their day on the mountain.
“Reducing guest wait times is a top priority across Vail Resorts,” said Katz. “Direct-to-lift technology enhancements for advance purchase lift tickets is one of the more significant transformational investments we can make to improve the guest experience.”

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